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- Acronis True Image 2021 Build 30480
- Acronis True Image 2021 Troubleshooting
- Acronis True Image 2021 Perpetual
- Acronis True Image 2021 Build 39184
I installed the latest version ATI yesterday and found my PC just wouldn't boot into Window as it kept on going to preparing automatic repair and then failed.
The only option left was to boot into recovery using F11 and restore to a recent backup that had ATI build 39184 installed.
I did try uninstalling the old version then rebooting PC and then installing the latest version but this also failed.
The machine that has a problem was only recently purchased (less than 3 weeks) so I know it shouldn't have any conflicting software.
Acronis True Image 2021 Build 30480
Windows 10 Pro 64-bit
Intel Core i5 10600K @ 4.10GHz 38 °C
Comet Lake 14nm Technology
32.0GB Dual-Channel Unknown @ 1333MHz (16-18-18-35)
ASUSTeK COMPUTER INC. ROG STRIX Z490-I GAMING (LGA1200) 32 °C
PL2530H ([email protected])
8192MB ATI Radeon RX 570 Series (Unknown) 34 °C
931GB SanDisk SDSSDH31000G (SATA (SSD)) 26 °C
953GB INTEL SSDPEKNW010T9 (Unknown (SSD))
ELBY CLONEDRIVE SCSI CdRom Device
Realtek High Definition Audio
I've raised a support ticket and waiting on a response, just wondering if anyone else has a problem?
My subscription for ATI renews in 6 days so would like the issue resolved before then otherwise I will need to cancel the subscription.
Acronis True Image 2021 Troubleshooting
Acronis True Image 2021 Perpetual
Martyn, welcome to these public User Forums.
Update 5 / build 39216 was only released yesterday and while I have upgraded 2 of my own PC's without issue, including doing restarts of Windows 10, I haven't seen any reports in these forums from other users hitting the issue you have described here!
At this point, you are probably best advised to wait on Acronis responding to your support case and if necessary, cancelling your subscription if this is a serious concern and you don't have large volumes of data stored in the Acronis Cloud that would also be lost.
Acronis True Image 2021 Build 39184
Returning to the boot issue with 39216... do you have any third-party security applications active that could be preventing changes or updates to Windows Registry, and in particular to the Filter driver entries (fltsrv), which are the most likely reason for the issue here?